APPOINTMENTS
We offer patients face-to-face, telephone and video consultations, as well as online consultations via PATCHS
We have a good availability of appointments, please contact us if you have any medical concern.
To book an appointment online please click here.
Or call our Reception Team on 0203 405 6570 who will be happy to help.
Our opening hours are:
Monday to Friday 8:00am to 6:30pm
In most instances, you will be offered or can request a face-to-face appointment. For certain conditions we will ask you to attend face to face. Patients may feel more comfortable wearing a mask when attending our Practice.
If during a telephone consultation a clinician feels it is necessary, we will arrange for a face to face appointment for you.
Providing information through on our online consultation service will help the doctor understand your condition and make a diagnosis, click here to visit PATCHS our online consultation tool.
Home Visits
- To request a home visit please try to call our reception as early as possible in the day to arrange this.
- If you are unsure whether you need a visit, we can get advice from one of our clinicians.
- Wherever possible we ask patients to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.
- Please note that the timing of a visit cannot be guaranteed.
Patient Preference of Clinician
- All Patients will have a named GP, click here for further information.
- All Patients are able to request their clinician of choice when booking an appointment and we will try our best to meet such requests.
- This may not be possible where a same day appointment is required or when a specific clinician is absent from the practice for whatever reason.
- Patients may face a longer wait than usual if they request a specific clinician.
Access to care outside of usual Practice Opening Hours
We also offer enhanced access appointments between 6.30pm and 8pm Monday to Friday and between 9am and 5pm on a Saturday.
Our Enhanced Access Hubs are run by Healthcare Central London.
They enable patients to see a variety of clinicians outside of our core service hours. Appointments are offered at a choice of two hubs, one located in the north of our borough and one in the south. Patients can book into any hub of their choosing by calling our Reception or by calling the hub service when we are closed.
The two locations are:
Connaught Square Practice (nearest tube: Marble Arch)
41 Connaught Square, St George's Fields, London W2 2HL
Weekdays 6.30pm - 8.30pm
Saturdays 9am to 5pm
South Westminster Centre for Health (nearest tube: Pimlico)
St Georges House, 82 Vincent Square, London, SW1P 2PF
Weekdays 6.30pm - 8.30pm
Saturdays 9am to 4pm
A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.
How can patients book in?
- Via reception requesting an appointment at the enhanced access hub
- Online through Airmid (previously known as SystmOnline)
For enquires or to cancel your appointment after 6:30pm you can contact:
Connaught Square hub: hcl.hclcommsenhancedaccess@nhs.net
South Westminster Centre hub: hcl.hclenhancedaccess@nhs.net 0203 884 9637
What to do between 8pm to 8am?
In a life threatening emergency dial 999
It’s quite simple to remember, for life-threatening emergencies dial 999. Always call 999 if someone is seriously ill or injured, and their life is at risk. Examples of medical emergencies include (but are not limited to):
chest pain, difficulty in breathing, unconsciousness, severe loss of blood, severe burns or scalds, choking, fitting or concussion, drowning, severe allergic reactions.
Urgent care dial 111
111 is free and available 24 hours a day. 111 is a non-emergency service which offers urgent health care assessment and can signpost you to the most appropriate care for your condition; this could be self-care, your GP practice, your local Enhanced Access Hub a local pharmacy, walk-in centre, the emergency department or we’ll arrange for an emergency ambulance if required.
When you call 111, the first voice you will hear is one of their specially trained call assessors who will take you through a series of questions to determine how to help. They also have a team of clinicians on hand within their control room who are able to provide additional assessment and advice, when required, over the phone. The 111 team of clinicians include GPs, nurses, pharmacists as well as dental and mental health nurses.
You should call NHS 111 if:
You need medical help fast but it’s not a life-threatening emergency
You don’t know who to call for medical help or you don’t have a GP to call
You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate or closest
You require health advice or reassurance about what to do next
You have medication enquiries
111 is also available online, https://111.nhs.uk/, if you’re not sure what to do
If you want to know about local services in the area please follow this link: https://www.mecclink.co.uk/london