COMPLIMENTS AND COMPLAINTS

We make every effort to give the best service possible to everyone who attends our practice.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated please email us by clicking here.

In the majority of cases, the best way to resolve your concerns as quickly as possible is with the front line staff or the service or organisation that you are complaining about.

Maria Cooper, our Assistant Practice Manager, is our on-site manager responsible for the Reception and Administration Team. Please ask to speak to her if you feel you have a concern which is not being addressed.

We are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the practice by telephone, email or in writing. Every effort will be made to answer your concerns as soon as possible.

Our complaints officer is Jennifer McCalvey, and all complaints should be addressed to her.

Soho Square General Practice
First Floor
1 Frith Street
London
W1D 3HZ

Telephone: 020 3405 6570
Email: nhsnwl.sohosquaregeneralpractice@nhs.net