When a patient requests a repeat prescription we aim to complete this in 72 working hours.
Please note: we are closed on Saturdays, Sundays and Bank Holidays. Requested received on these days will not be processed until the next working day.
You can only request medication where a repeat prescription has been authorised by one of our clinicians.
We cannot issue medication requests or changes from other healthcare providers until we have received documentation and this has been reviewed by one of our clinicians.
There may be times when a requested medication is deemed not to be appropriate or needs review prior to being issued. This decision is made by a clinician.
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed, you may be asked to make an appointment before your medication can be issued.
Any queries regarding prescriptions should be sent to: nhsnwl.sohosquaregeneralpractice@nhs.net
Please do not call reception as they will been unable to assist with administration queries.
How to order your repeat prescription
Online
The easiest, safest, and quickest way to order your repeat prescription is via SystmOnline.
You can also use this to check what medication you should be taking and when.
Please email us if you would like to use SystmOnline: nhsnwl.sohosquaregeneralpractice@nhs.net
You can also request repeat prescriptions by email or through the NHS App.
Please note: due to the volume of emails we receive, we are unable to reply to repeat prescription requests sent by email but your request will be actioned within 72 working hours if your medication is due.
In person
Please tick the items you need on the tear-off side of your prescription and drop it into the red box at the surgery.
By post
Supply a stamped addressed envelope and we will return your prescription can be returned via Royal Mail.
Please make sure you have at least one week supply before you request your prescription and please put in the full medication name to avoid delay.
Please allow 72 working hours, excluding weekends and bank holidays, for your request to be processed.
Please note, if you are requesting medications that you have not had in the last six months, or if it is something that the specialist has prescribed, it may take more than 72 working hours to process your request.
Electronic Prescription Service
If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips to your GP.
EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice.
Choosing a pharmacy or dispensing appliance contractor to process your EPS prescription is called nomination. This means you’ll no longer have to collect a paper repeat prescription from your GP practice – instead, you can go straight to the nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances, however you still need to request your repeat prescription.
However, dispensing arrangements or deliveries for individual pharmacies are not controlled by us and you should discuss this with your nominated pharmacy.
For more detailed information, download the EPS patient information leaflet